Last Updated: 1 Feb,2025
At Infinity Hoop Store, customer satisfaction is our priority. Please note that we do not offer refunds under any circumstances. However, we do provide a 30-day return policy for eligible items.
✅ 1. Return Eligibility:
- Returns must be initiated within 30 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- A proof of purchase (receipt or order confirmation) is required.
⚠️ Non-Returnable Items Include:
- Gift cards
- Downloadable software products
- Personal care items
- Hazardous materials, flammable liquids, or gases
📦 2. How to Start a Return:
- Email us at info@toprank.org.in with your order number and the reason for return.
- Our support team will guide you through the return process.
🚫 3. Important Note:
- We do not offer refunds.
- Approved returns will only be eligible for store credit or product exchange.
🚚 4. Shipping for Returns:
- Return Address: info@toprank.org.in (please contact us for the specific return instructions).
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable.
⚠️ 5. Damaged or Defective Items:
- If your product arrives damaged or defective, contact us within 7 days of delivery at info@toprank.org.in with photos of the issue.
- We will arrange an exchange at no extra cost if the claim is approved.
💬 Need Help?
For any return-related queries, please reach out to us at info@toprank.org.in